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Gap analysis, the comparison of the current state of a business process with the desired future state, is one of the key elements of business process improvement (BPI). Conducting a gap analysis helps an organization focus on the true problem areas of a process and make informed decisions about how best to correct those problems […]

“KPI” (short for “key performance indicator”) is a term that is quite popular in business parlance; some would even call it a buzzword, but I object to that label. A buzzword, as defined by Webster, is “a word or phrase used by members of some in-group, having little or imprecise meaning but sounding impressive to […]

The saying goes, If you don’t know where you are going, any road will get you there. Having no objective or goal may work for those who are comfortable wandering aimlessly through life, but it won’t work in business; indeed, that aimless philosophy is the antithesis of business process improvement (BPI). An organization that wants […]

Once a Caribbean organization decides to deploy an Enterprise Content Management (ECM) system, the biggest challenges it will face are continuity of connectivity, change management, and cultural adjustment. This is the second article in a three-part series. Read the first part here. Continuity of Connectivity. Currently, there are gaps and inconsistencies in the level of […]

What can you do during implementation to maximize the returns on your ECM investment?

7 Ways to Increase the ROI on Your ECM Investment   All men (and women!) may be created equal, but not all ECM applications are. Some ECM applications offer extensibility, i.e., features that can help you “hyperscale your ROI” in the future. As you evaluate ECM options, pay attention to these 7 features that could […]