“KPI” (short for “key performance indicator”) is a term that is quite popular in business parlance; some would even call it a buzzword, but I object to that label. A buzzword, as defined by Webster, is “a word or phrase used by members of some in-group, having little or imprecise meaning but … [Read more...] about Myth Buster: KPI Is Not a Buzzword
Are you a “glass half full” kind of person? There’s much to be said for seeing business process improvement (BPI) opportunities through optimistic eyes. After all, the whole point of the effort is to make a process better and thereby deliver valuable benefits to the organization, benefits like … [Read more...] about The Fine Art of Creating Winners, Not Losers, in a Business Process Improvement Effort
The saying goes, If you don’t know where you are going, any road will get you there. Having no objective or goal may work for those who are comfortable wandering aimlessly through life, but it won’t work in business; indeed, that aimless philosophy is the antithesis of business process improvement … [Read more...] about Benchmarking 101
Caribbean organizations can maximize the transformative benefits of deploying and operating an ECM platform by taking these three pieces of advice to heart. This is the third article in a three-part series. Read part one here and part two here. Tip #1: It’s all about process. Focus on defining … [Read more...] about Considering ECM in the Caribbean? Here’s some advice.
Once a Caribbean organization decides to deploy an Enterprise Content Management (ECM) system, the biggest challenges it will face are continuity of connectivity, change management, and cultural adjustment. This is the second article in a three-part series. Read the first part here. … [Read more...] about ECM Challenges for Caribbean Organizations
The benefits of Enterprise Content Management are well documented. Cost reduction is the primary reason why many organizations pursue ECM in the first place, and then they typically discover along the way that there are opportunities to improve customer service, maximize staff efficiency, develop … [Read more...] about How ECM Can Positively Impact Organizations in the Caribbean
Throughout this series* we have explored many facets of the ECM investment decision, particularly how to maximize cost savings and capitalize on the many benefits of ECM that extend well beyond cost reduction. Now that you are well informed to make a wise ECM choice, let’s discuss what you can do … [Read more...] about Avoid These Pitfalls to Maximize ECM ROI
All men (and women!) may be created equal, but not all ECM applications are. Some ECM applications offer extensibility, i.e., features that can help you “hyperscale your ROI” in the future. As you evaluate ECM options, pay attention to these 7 features that could help you get more bang for your buck … [Read more...] about 7 Ways to Hyperscale the Returns on Your ECM Investment