What is NetSuite CRM?
NetSuite’s Customer Relationship Management (CRM) solution allows companies to get a single view and manage all interactions with prospects, customers, partners, and vendors. With all the capabilities of a traditional CRM solution, such as sales force automation (SFA), customer service management and marketing automation, plus the ability to manage quotes, commissions, sales forecasts, and partner relationships.
Netsuite CRM provides an end-to-end seamless flow of information across the lifecycle of a customer – From lead all the way through to order fulfilment and onto customer support.
Single Data Source. A single view of a customer provides complete visibility into all online, in-store and phone transactions and interactions.
Improved Sales Performance. Giving your sales team visibility into pipeline and forecasts and allowing businesses to streamline the sales process with a fully unified quote-to-order, cash,and fulfilment solution.
Increased Customer Satisfaction. Support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.