Workflow processing

Workflow is an automation engine and electronic routing system that enables organizations to process work faster and more efficiently. A rich set of point-and-click configurable rules and actions allows business processes to be quickly automated with no need for custom programming. Workflow enables organizations to significantly decrease document processing time, increase staff productivity and improve input, storage, and retrieval accuracy through a simple and flexible user interface.


Facilitates business transaction processing by presenting all related documents and data to the user

Optimizes business processes by providing a framework of rules to efficiently route electronic documents and data

Promotes accountability by providing detailed auditable history to monitor security and employee performance

Offers flexible deployment and access across multiple interfaces and line of business integrations

Enforces consistent business practices, reducing process variance and associated risk

An OnBase Workflow solution is made up of one or more configurable Life Cycles, consisting of Queues that contain Rules and Actions executed through user interaction or performed automatically as System Work.  All Document Types regardless of file format, Work View data objects, and Records Management folders are eligible. Pre-defined routing, along with related documents and data, ensures processes are consistently followed. Workflow Life Cycles show real time document and process status, while historical data is also available for reporting and display. 

OnBase by HYland workflow processing

Key Features

Over 185 pre-defined Rules and Actions make it easy to configure Workflow Life Cycles to automate business processes

Flexible and user-configurable interfaces that can be customized and filtered by role

Automatic e-mail notifications engage users to participate in Workflow when needed

Configurable Timers provide automation and unattended document processing

Role-based Calendars and Load Balancing ensure documents are processed most efficiently by available users


Reduces Costs: Workflow automation frees labor from low value tasks, such as manually verifying the existence of all necessary and required related documents and data.

Supports Compliance Initiatives: Tightly define processes can manage security and create detailed audit trails. For example, the approval process for purchasing can adhere to a strict rule-set and precisely log actions and events.

Increases Revenue and Improves Customer Service: OnBase Workflow solutions increase work output over manual processes, increasing efficiency. Faster turnaround and higher quality processes lead to improved interaction with customers.

Workflow processing

Workflow provides a consistent user experience with multiple interface options including the OnBase Client (Core-based), Unity Client (shown above), Web Client, and OnBase Mobile Apps.

Workflow processing

OnBase Studio makes configuring Workflow Life Cycles easy with a graphical configuration experience. Using extensive pre-built rules & actions, users point-and-click configure logic to automate business processes. OnBase Studio also automatically generates test documents and Life Cycle documentation manuals for administrators and end users.

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