ZCom provides a premium support service that ensures our customers receive quality and efficient support after implementation. The use of our online ticketing system makes logging, tracking and auditing your open tickets easy and accessible to the end user.
With resources available in Ireland, United Kingdom, Canada, East & West Coast America and Australia, ZCom Solutions operates a Follow the Sun support organization providing our customers with 24/7 coverage. This ensures our customers continuously receive premium support, regardless of the time of day that support is required.
Our multi-tiered support organization is managed by a dedicated Support Manager and all issues are tracked, logged and solved using our in-house ticketing system ReZolve. Reporting, analytics, and your dedicated support manager will provide management insight into system issues, trends and analytics.