Bringing OnBase to you
We’ve partnered with the industry leader in Enterprise Information Platforms to bring transformational changes to your business. This platform will automate manual processes, eliminate redundancies, and integrate with critical business systems to provide a streamlined enterprise solution.
Our partnership with clients doesn’t end after the implementation of their solution. We have a multi-tiered support structure available that includes personalized support management services and our ReZolve ticketing system with extensive reporting capabilities. The support tiers range from basic support to customized premium support.
As part of support, our team can identify areas of improvement through ticket KPIs and provide knowledge base articles or custom training. Premium support packages include a dedicated support manager who provides detailed reports that include business process recommendations quarterly.
No matter what support you choose, you can rest assured that our support team was involved in all stages of the project in order to provide solution specific expertise.
“Workflow is the sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.”
Gartner named OnBase the leader in content services platforms which contain automated workflow. OnBase’s automated workflows are vital for businesses looking to reduce costs, scale the business without increasing the workforce, or reduce the non-value add activities.
As part of our business process practice, we advise on new and existing OnBase workflow solutions. Business requirements are always evolving and so are the offerings from OnBase. Our team of experts will provide a health check on the existing workflow solution to determine if any additional functionality or process improvements are needed to meet the new business demands.
Whether a client hires a new system administrator or wants additional training on a new module, our team of specialists are here to help. Our certified OnBase team can provide individual or team training on all aspects of your OnBase solution. Additional custom documentation can be created as part of the training package to include system operation procedures. This type of procedure documentation is critical to reduce knowledge gaps due to employee fluctuation.
We appreciate that no two businesses are the same. Each company has its own unique requirements and procedures for managing, and retaining their documents. This is why we are committed to designing a comprehensive and tailored enterprise content management (ECM) solution that is specific to our customer’s vision. Our OnBase certified installers and workflow engineers can leverage robotic process automation (RPA) to eliminate repetitive and high-volume data processes. ZCom Solutions implementation specialists use our OD3 project management and OC3 change management methodology to ensure our end-to-end solutions exceed client expectations.
Our goal is to provide a solution with a high return on value and a low cost of ownership. Our collaborative approach throughout the Originate, Design, Develop, and Deploy (OD3) phases of the project allows additional post-implementation business recommendations to be made.